Introduction
Decima IT Solutions is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
This policy explains how we collect, use, store, and protect your information.
Information We Collect
We may collect the following types of personal information:
- Name and contact details
- Business name and role/title
- Email address and phone number
- Service-related information (e.g., IT systems, support requests)
- Billing and payment information
- Technical data such as IP address, device info, and logs (when interacting with our systems)
We only collect information necessary to deliver our services or respond to enquiries.
How We Collect Information
Common collection methods include:
- Through support systems and remote monitoring tools (where authorised)
- Through our website contact forms
- Through phone calls, emails, and direct communication
- When you engage our services
- Automatically via website analytics tools
- Through support systems and remote monitoring tools (where authorised)
How We Use Your Information
We use personal information to:
- Provide IT support and consulting services
- Respond to enquiries and service requests
- Manage accounts, billing, and administration
- Improve our services and website experience
- Maintain system security and performance
- Communicate updates, service notices, or important information
We do not sell personal information under any circumstances.
Disclosure to Third Parties
We take reasonable steps to safeguard your information, including:
- Staff training on confidentiality and privacy
- Encryption of data in transit and at rest (where applicable)
- Secure access controls and authentication
- Regular security audits and monitoring
Data Storage & Retention
Information is stored securely within Australia or with reputable international service providers that comply with data protection standards.
We retain information only for as long as necessary for business, legal, or operational purposes.
Access & Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
Contact us via the details at the end of this policy.
Cookies & Website Tracking
Our website may use cookies or analytics tools to improve functionality, analyse traffic, and enhance user experience.
You can adjust cookie settings via your browser at any time.
Overseas Disclosure
If information is stored or processed using international services (e.g., Microsoft 365, Google Cloud, or other providers), we take reasonable steps to ensure compliance with the Australian Privacy Principles.
Contact Us
For privacy-related questions or requests, contact:
info@decimait.com.au or via the Contact Us page.